Complaint / review text:
I actually paid a bill they sent that was not mine to get it off my credit. They promised me a letter after it had been "processed" - although they processed the credit card payment before I even hung up the phone.
And the faxed letter? We were supposed to get it yesterday an hour later. The next day, hours later, I have been on hold with them for 3 hours. At 9 A.M.
They told me I would have it in 1/2 hour. Call back, call back, all promised I believe from out of the country of a letter that is never faxed. DO NOT PAY OFF IF YOU EXPECT A LETTER OR NEED IT FOR PROOF OF PAYMENT!!!
Maybe it will come off credit since I initiated a dispute myself yesterday, but the letter? DON'T BELIEVE IT they promise and tell you they will fax but they won't!