Complaint / review text:
Nelnet asked for a sum of money on their website for both of my accounts. They applied the entire amount to one account.
I complained and was told that they could not reapply the money between the accounts because there was a payment due in 30 days. With that logic they could NEVER make the adjustment until the loans were paid off. I asked to speak to the person bosss and was told i could have their voice mail. I asked to speak to the supervisors boss and was told that was not allowed.
I asked to be transfered to the president office and was told certainly not. Ok so isn't misapplication illegal?
Stay away from Nelnet at all costs - do not let them service your loans transfer them to the DOE. Nelnet simply can't handle anything in my opinion and is incapable of making any changes.