Complaint / review / scam report
Nelnet can't reapply payments

Complaint / review text:
Nelnet asked for a sum of money on their website for both of my accounts. They applied the entire amount to one account.

I complained and was told that they could not reapply the money between the accounts because there was a payment due in 30 days. With that logic they could NEVER make the adjustment until the loans were paid off. I asked to speak to the person bosss and was told i could have their voice mail. I asked to speak to the supervisors boss and was told that was not allowed.

I asked to be transfered to the president office and was told certainly not. Ok so isn't misapplication illegal?

Stay away from Nelnet at all costs - do not let them service your loans transfer them to the DOE. Nelnet simply can't handle anything in my opinion and is incapable of making any changes.

Contact information:
Author: Contact with Author

Offender: Nelnet

   State: Arizona   City: Prescott
Address: 121 S. 13 St. , Ste 201
Phone: 18664635638

Category: Business & Finance


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