Complaint / review text:
First I'm upset that I even have to spend my time getting the attention of corporate BOA about this. I tried calling and voicing my complaint about the $16 maintenance fee on my small (and I mean small) business account over the phone last night. I really wanted someone from corporate to know that I'm not going to sit back and let this happen. The rep who took my call started off cold and monotone, but started to change her tone a bit when I got angrier and insisted on talking to a supervisor. When I asked for another supervisor, I was told I had to leave a message on a voicemail and that it was policy. This just made me angrier.
I want BOA to know that when your company implements this $16 fee to other states, you are going to hear it loud and clear. Unless you decide to remove it, I'm taking all, and I mean all of our accounts elsewhere to include my family's mortgage and personal to a friendly small bank here in Arlington, MA. There are plenty around that would be very happy to have our business. Reconsider and do away with the charge!