Complaint / review text:
I contacted Quicken Loans to initiate a refinancing of my condo. I provided all documentation. They determined that they could not offer the refinancing as initially estimated as my condo appraisal came in under target. Consequently, they could only offer me a lesser amount above and beyond my original mortgage balance. This lesser amount would not cover my expenses as needed, so I had to decline Quicken's offer and I requested my good faith payment be returned. My $400 payment has not been returned.