Complaint / review / scam report
Nationstar Mortgage
We were paying on a property that we fell behind a coup...

Complaint / review text:
We were paying on a property that we fell behind a couple of months and was on a repayment plan that divided the late payments in thirds. I was to pay the payment and the third each month for six months. The company did pretty good applying the payments right at first but as the time went on, they were putting the money in a suspense account and not apply to the loan which then dropped the loan into default. Then, they would not accept any more funds except all the money owed (not adding the suspense account) plus outrageous lawyer fees, title searches, and inspection fees. We put the property up for sale in March. We had an offer for $13,000 more than what we owed and an anxious buyer. We tried to close the 30th of July and Nationstar sent the payoff for the other property we had that had been turned to them by First Horizon. We panicked thinking we were going to lose our buyer.

Nationstar wanted to wait 2 to 4 weeks for a new pay off. We were not allowed to talk to anyone in the pay off department. We had the title company doing everything they could to keep the buyers, and the real estate agents got them to hang on for 10 days and after 2 weeks, we got a written payoff balance from Nationstar. We closed the next day but the legal fees were $2,700 more than it had been calculated when we got the first payoff. We didn't have enough in the sale price and so the real estate agents, the buyer and us came up with the difference to close the loan. Then 10 days after the payoff amount had been wired, Nationstar called and wanted another $1000 more than payoff. We said we had a payoff letter and Nationstar said there was a disclosure on payoff and they did some further calculation and we owed more legal fees.

The title company tried to help and called the managers of Nationstar and they said they would write it off and would send a confirmation letter. They said it would take about 10 days for a letter. I got a call about 10 days later from a manager at Nationstar and he said the title company was stepping out of the middle and they were sending the wire transfer money back because we owed $1000 plus new legal fees. I called the title company and they had not heard anything from Nationstar and didn't ever indicate they were out of the middle of this. Nationstar lied to try to get me to send them money. They have the poorest accounting practices and agents of any mortgage company I have ever dealt with. They need to be investigated for fraud on foreclosures and payoffs.

Contact information:
Author: Contact with Author

Offender: Nationstar Mortgage

Country: USA   State: Texas   City: Dallas   Zip: 75019
Address: 8950 Cypress Waters Blvd

Category: Business & Finance


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