Complaint / review text:
I took my son for emergency care in the middle of the night. Treatment was excellent.
Even that he wasn't feeling well, the staff was great and issue was solved quickly. My only problem is with their collection company (Financial Credit Services, Clearwater). Today Oct. 10, they continue to harass me by sending a letter dated Oct.
8, when the full payment was made in August 20. Makes me wonder how they manage their debt and payment information? Collection Company insists that I must provide them with payment verification. This collection company obviously is not aware, that the burden of proof is not on me but on them.
As per section 809 of "The Fair Debt Collection Practices Act", it is the debt collector's responsibility to contact the creditor and verify the debt, then send me verification. This collection company doesn't understand this and tries to place the burden of proof on the consumer even when it is against "The Fair Debt Collection Practices Act". I have tried to explain that their collection process is flawed, but the supervisor only wants to do what they are told even if it violates the law. The hospital prior to outsourcing any services should make sure that the processes to be followed on their behalf are within the law.
Hospital services were great, collection services are questionable at the least.