Complaint / review text:
Amerisave is a scam. My wife and I started the refinance for our home (single family house) before 6/24/12 and lock-out the rate on 6/24/12 with Amerisave. This loan has not closed as of today, 10/12/12. Our credit scores are above 800, the amount of the loan is less than 80% of the market value for the house. We provided all the information to Amerisave before 6/24/12, and any request for the additional information were provided to Amerisave within 24 hours upon the request. Finally, the lock rate expired.
We are asking Amerisave about the guarantee for closing, and get no answer. We are asking about locking on a lower rate (since rate has been dropping since June 2012), we get no answer to our question; and the 'processor' for the loan is busy in meetings for the last few weeks. Finally, you’re not able to find anyone to answer any question and get no response to any e-mail. We recommend all of you move away from this company.