Complaint / review text:
I began UoP in 2010 by meeting with an 'enrollment counselor' in a Colorado branch office. I told them I was a single parent and had very little wiggle room in the budget for school, but I had heard there were programs to help single parents. I was told, "Oh don't worry, we have all kinds of financial aid and support." During my 2-year degree, I kept getting 'disbursements' ("credit balance refunds") that I would question what they were for. I was told by several financial advisors that these extra funds were to be used to repay a failed class, which never happened because I ended with a 3.95 GPA. I was never, ever, ever told that these funds were to be used to repay a loan. However, I was sent emails that said the university is "required to apply the Pell Grant funds first", and that the "balance of the student's account was paid for by Pell Grant funds".
So, being a single mom, who was unemployed for 8 months after a lay-off, I spent the money on food, bills, and car repairs. Lo and behold, I now get hit with a 'student loan' debt of $24,000. So, can someone please tell me exactly what was applied to my 'student account'? I currently have a BBB complaint filed against the school for delivering misleading information and leading people to think their tuition is being paid for, and that your best interests are being kept in check. I was given the estimate of $9k a year for my education; $9,000, times two years does not equal $24,000. But apparently, it is my mistake for thinking the school wouldn't let you get into any more debt than you need. I have no idea how I will ever pay for this. What a joke.