Complaint / review text:
On 10/25/12, I went to withdraw funds from my Rushcard to find I only had $0.38 available. I was told by Rushcard that I called in a total of four times to transfer funds to someone. I told the agent that I did no such transfer for $498.00 to anyone. Rushcard said that the person answered the questions correctly after four calls in. I have proceeded to file a report at the police station. I feel that after someone calls in more than once to not get the security questions correct, my account should have been red-flagged immediately and they should’ve called me because the caller apparently wasn’t my number. Now I am without my funds.
Russell Simmons and staff should take more consideration into those weak questions they pretend are strict, hard to answer questions because I am very disgruntled at this point as I have worked very hard for my pay being that I am single. I know I am not the only one out here that these sick predators have done this to, but I would like for this to be handled quickly to reimburse me. So, I feel your grief. I can’t wait to see how lengthy this process will be. Maybe it will be long being that it’s not Rush money that they worked for!