Complaint / review text:
I received a call about 2 weeks ago from EPPICard, letting me know someone has used my Alabama Child Support Card in France at a company named "Sebastien Astru". I was told I would receive the last two months' transactions. I still have not received this. My children's money has been stolen and the Alabama EPPICard will only go to automated system. I have tried everything and cannot get a representative to speak with me. EPPICard will not refund my money until they reach the company that used my card.
I googled the company "Sebestien Astru" and there is no company. I have made several attempts to call my child support MasterCard, EPPICard, and cannot get a representative on the line. I've been robbed. The Rainbow City Police Dept. Wants information because they have confirmed there is a credit card scam in this area and they want to turn it over to the FBI. However, I cannot get hold of a human being with Alabama Child Support, EPPICard MasterCard in order to get help and the paperwork they failed to send to me as promised.