Complaint / review text:
My husband and I had Jackson Hewitt do our taxes in February '07 and received a rapid refund. It wasn't two months later that we found out that they had excluded my income altogether in order to get us a refund which is illegal. We had to pay our entire refund in for 2007 for their mistake. Fortunately, I looked over the paperwork and realized that we only owed the IRS a 1/3 of what was paid back in our '07 taxes. The IRS saw the same mistake and realized that we did not even make enough money in 2006 to owe that much in taxes.
Thankfully we will be recieving a refund of the difference in the next few months but everyone else is not as fortunate for these so-called professionals screw ups. From then on, I have prepared my taxes myself for free online and with no mistakes because they are approved sites by the IRS.