Complaint / review text:
Sometime in 2007, HSBC changed my credti card account number due to a privacy breach at one of thier partners. At that time, they mailed a new card to my home address. I continued to use the HSBC card and continued to make payments trhough my automated bill pay at Washington Mutual.in March 2008, HSBC returned my payment to my bank. HSBC changed my interest rate to a default rate as a resutl of this payment being returned to my bank.
In April 2008, I noticed that the payment had been returned and contacted HSBC to determine what had happened. HSBC was much less than helpful during this call and insisted that I must have changed the account number at my on-line bill payment site. I told HSBC that I have not made any changes to the bill pay account since it was set up and that they had been receiveing payments for the past several years. HSBC did not perform any research to determine whether any changes in their processes of systems could have resulted in the payment being returned.
In May 2008 I revied my bank acocunt again and noted tha tthe April 30 payment to HSBC had also beeen returned to my bank. Upon review of the vendor record, I noted that the account number on my automatic bill pay did indeed differ form HSBC's number (BECAUSE HSBC changed my account number over 1 year ago). HSBC adjusted my interest rate from 7.99% to over 30% due to their rejection of my payment. HSBC may have reported this payment to a credit bureau.
HSBC is unfair for the following reasons: I did not request a change in account number and was not advised about the implication of this change. HSBC continued to accept payments form me under the old account number. HSBC personnel did not perfrom approriate research to explain that thier system purged old account numbers after a specificed period of time.