Complaint / review text:
My Eppicard, which holds my child support info, was stolen. The person made a fake card and spent all $260.74 on the card a week ago. I called the minute I found out about this and was issued a new card nine days ago, but still no card. I was asked a million questions to start a case to later find out a case will not be started until they mail you paperwork, you fill it out, and they get it back. Now I have received child support again this week and cannot touch it because I have no card still and I am told if it does not show up in 10 days, I should call and wait another 7-10 days for another new card. I have called everyone I can think of to try and get my money and only had one person help at child support region office. I emailed her the complaint and she is sending it to the person over the Eppicard vendor. I hope something gets done. I just switched to direct deposit so I don't have to deal with them once my stolen money is back in my hands.