Complaint / review text:
I financed a $5,000 car for a 2-year loan. One year into the loan, I was 30 days late for only $100. I had already made a promise to pay with customer service, but despite that, they were in the process of repossession. I got a call from repo services to pick up my car.instead, I hid it. Westlake kept calling everyday about 10 times in one day. They constantly call you before your payment is due. Customer service is very rude and are not willing to help you. 2 months before my car was paid off, Westlake had the nerve to send me a check for $300 towards my next vehicle purchase. I hurried up to pay it off. It took Westlake 3 weeks to release the title to me with the wrong address on it. Now they are sending me letters for a title loan. Westlake can kiss my! I will never use Westlake ever again.