Complaint / review text:
Periodically i send funds from Dubai where i work to my account at Nedbank in SA to fund our vacation. Last year i sent my daughter R600 for her mobile phone repair. Her bank (Investec) required her to complete a comprehensive document which she declined & asked to have the funds returned to Dubai bank which Investec did. First Rand bank charged R400 for this transaction. I am not sure how or why First Rand bank is involved.
Now i have sent some funds to my account (Nedbank) & First Rand bank is involved again.
This has never happened before in the last 10 years. I have been unable to find a reason for First Rand Bank's involvement.
Please can you help.