Complaint / review text:
I retired with a disability in 2005.in March and April of 2009 the U.S. Dept of Education took two $249 payments from my social security check. When I phoned them about this, they told me if I was disabled I needed to file a Temporary and Permanent Disability claim to have them cease taking these payments from my check and they would mail me the form which I should take to my doctor. I did this immediately although I had to file two forms, because they claimed they did not get the first one. The debited payments of $249 were discontinued as of my May payment. I inquired about a reinbursement since I had confirmed that I was disabled but was informed that I would receive it from NELNET after three years if I had no record of employment, which I did not.
In September or October of 2011, approximately two and a half years later, the department of Education took another payment of $249 from my social security check. When I phoned them, they told me to again contact NELNET. I contacted them and was told that the payment was for another loan, separate and distinct from the first one, and I needed to file a Temporary and Permanent disability claim for that one in order to receive the $249 reimbursement. I immediately filed the form. However, instead of having to wait three years for that reimbursement, the $249 was sent back to me in a few weeks. I thought it was odd that I did not receive my first reimbursement, but I was happy and continued to wait for March of the following year. When march of 2012 came, I began calling NELNET about my reimbursement. Every month, after, for three months, I phoned NELNET and was told that they were researching it. I called again in August of 2012 and was told that it was being researched. I phoned again in November and was told the same thing, but I explained in greart detail what had ensued for the previous three years and the representative spoke with the Resolution and Dispute center twice and came back to tell me that an error had been made and that she was sending a request for me to get a reimbursement of my two payments.
Today, I received a letter from the U.S. Department of Education discharging my loans but no reimbursement. When I called NELNET, i was told that I was not entitled to a reimbursment. I was told that the regulations had changed, the form had changed and I just lost out. I am 70 years old, cannot get a job because of my disability, not to mention my age, and am told that the government took my money arbitrarily and is not giving it back, despite my "jumping through all the hoops" that I was asked to jump through.
I am really disturbed at what happened to me. It is not fair, it is not just and I think my money should have been returned to me as promised by my government. What recourse does a citizen have when the government can just take their money at will?