Complaint / review text:
I used TurboTax to complete my federal (FED) and state income taxes. When the FED completed, at the very end, I received an error that indicated my FED return could not be e-filed due to a HSA Acct withdrawal for medical expenses and that I would have to file my return manually with an 8889 form. I had to search for that, complete it manually, and send it. Then I completed my state taxes, which simply auto-populated the information from my FED filing, and after it said everything was okay - no errors - it e-filed it. Later in the day, I was notified that the state rejected my e-filing, and I was not given a reason.
I went through the steps recommended by TurboTax but could find nothing. I set up a chat to ask questions. And after waiting 45 minutes online for a person, I explained the issue, and she said she could not help me. I must go to the state IRS Office and see why my return was rejected. I said if my return was not accepted, then it's the same as if it has not been filed by TurboTax. She said if you completed your return and e-filed it, that means you were satisfied with our service and a refund cannot be made. I said simply that completing the forms does not mean they were filed, so the TurboTax service is incomplete. She ended the chat service at that point. Rude! I feel they need to complete the service, or refund me the fee charged for filing a return that was rejected without telling me why.