Complaint / review text:
We signed up for United Healthcare for the first time this year. I called Member Services to select a primary care physician for her while she is away at school in a different state as well as set-up a primary physician for her when she is home on break. They said they would have to get their supervisor to select the doctor out of state and call me back. I did not get a call back but received a new card for her with a doctor we never heard of in our state. I called them back, explained the situation again and was told we could not have a primary in her school state and her home state.
When I asked to speak with the supervisor, I was told that there was no one available and they did not know when there would be someone available to call me back. So far, I am very unimpressed with the knowledge and customer service at Member Services of United Healthcare. I contacted the main office in Chicago and they were extremely knowledgeable and helpful. Just a tip for anyone else who tries to call Member Services with a question.