Complaint / review text:
Though the TurboTax product is generally fine, the customer service representative charged me the highest fee of a combination of their home/business package. When I selected the online free federal return, they refused to change it. I explained to her that I can prove that I do not have a business at this time, against her assertion that her choice was the correct product for me. I have kept all records. The presumption by a retail business when this type of civil offense occurs is that the customer won’t likely go to a small claims court over it because of the nominal fee involved. However, if enough customers experience this same type of override, then a class action suit may be in order, thus, the reason for my post.