Complaint / review text:
My company's mail order prescription plan just switched from Medco to OptumRx. We were told that our automatic refill prescriptions from Medco would automatically be transferred. Of course, none were. As a test, I called OptumRx to set up one medication just to check how efficiently the company could fill it. I placed the order on January 25th. Today, February 8th, I was told via voicemail the prescription would be shipped out and I could expect to see it in 3-5 business days. That makes it three full weeks to have a simple prescription refilled. That's after the med was late to begin with as the automatic transfer never took place.
My son's physician says he must take this pill daily. If I were to rely on OptumRx, that would be impossible. He would have missed over a month of medication. OptumRx, you are not doing your job - plain and simple. Shame on you. Luckily, I have the option of using a local pharmacy, which I will do. I also plan to notify my company about this experience. Many of the people here are bound by their plans to use OptumRx. My sincere sympathies are with you.