Complaint / review text:
Applied for a refinance on our mortgage last September. Had to pay for the appraisal and credit report up front ($450).
Our credit rating is over 800. To summarize, after three months, Amerisave could not get their act together. It had been so long since the application, Amerisave said we would have to pay for (and take a hit on our credit rating) another credit report to close the loan. We told them where they could go with that idea and applied with Provident Funding.
We closed the loan with Provident, start to finish, in 30 days!
The two loan officers we worked with at Amerisave, were completely incompetent. Run, don't walk, away from this company.