Complaint / review / scam report
Intuit
I bought TurboTax Deluxe and e-filed both federal and s...

Complaint / review text:
I bought TurboTax Deluxe and e-filed both federal and state tax. About a week or so later, I went to check my e-filing status. Did turbo tax do an update? I checked e-filing status again. It said that neither the state nor federal tax were e-filed. They wanted a $19.99 for one state filing that should have been included in TurboTax Deluxe. They also wanted a $29.99 TurboTax refund processing fee for a direct deposit of the federal refund. I chatted with TurboTax, and they did not answer the question regarding the $29.99 TurboTax refund processing fee. Why would I pay another bank to process my refund from the IRS when it was being direct deposited? Also, the TurboTax support representative said that I should have called about the $19.99 state filing fee. I don't think the support person on the chat understood what I was typing.

Contact information:
Author: Contact with Author

Offender: Intuit

Country: USA

Category: Business & Finance

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