Complaint / review text:
I applied for a refinance because their rates were attractive. I had to pay for a credit report and appraisal. My appraisal came back $30,000 less than an appraisal I had done 18 months ago and $32,000 less than my recent tax appraisal. I was told that I would have to pay PPI because the value of my home did not meet the 20 percent equity requirement. I explained that I thought the appraisal was low and that I would like to see a copy of the appraisal. The agent emailed me links to documents but I was never able to get the appraisal. I sent a letter to Amerisave as to their loan document instructions to receive a copy. After a few weeks of not receiving it, I called to find out what happened. The agent, Matt, still had not sent me the appraisal and when I asked him the status of my loan, he said it was terminated because I did not want to pay the PPI. I told him that I was disappointed and that he should have at least presented what the terms of the loan were before he canceled it.in all, I feel that I have been scammed out of the $400 appraisal fee. This company wants everything from you for your loan within 48 hours. I am considering legal action to have all my documents returned to me.