Complaint / review text:
The medicine jumped from $112 (Medco) to $241 (OptumRX). That’s over 100%! I talked to a dozen people and got a dozen different answers. I was promised a call back (which did not happen) and put through a very frustrating experience. I was told my medicines were in the mail; they were not. They were never processed as I had been told. They will ask you for your phone number and address a gazillion times, but that is the extent of anyone doing anything for you. I cannot afford OptumRX. Darn United Healthcare! I would rather be waterboarded at Guantanamo Bay than have to deal with OptumRX.