Complaint / review text:
I filed our Federal and State income taxes online on Feb. 2,2012 using TurboTax. I had no problems e-filing our Federal return and we received our Federal refund within a week. Our State e-file was another matter. TurboTax froze up on me after I agreed to pay the $20 fee to e-file my Arkansas state return. Eventually (after three computer restarts), I finally got it to file. The next day, I received confirmation that my state taxes were received by the state, so I mailed off the form required by the Arkansas Dept. Of Finance and Admin.
So far, so good, so I thought. The problem is that it is now March 16 and we still haven't received our refund! I've tried to contact TurboTax a couple of times, but always have to hold for over 45 minutes, so I just gave up. At this point, I am in the process of trying to determine whether my state ever even received our return and whether I need to re-file. I have been using TurboTax since 1990 but will never buy/use it again nor would I ever recommend it to anyone!