Complaint / review text:
I opened a business account with WF for an LLC in 3/2012. For the next year, I was borderline harassed every time I made a deposit (them: "Have you made a deposit from this company before?" Me: "Just look at the account. Every single month I make a deposit from this same source.") and about my not making more frequent use of my line of credit. However by 2013, my business was growing well and I had ample opportunity. My tax adviser strongly suggested that I create a new S Corporation, so I called the WF business number on the back of my credit line card on what to do. They said go to a branch and they will help me open completely new accounts because my accounts were created under an "old product" and could not be updated and fill out a form for moving my line of credit to my new business entity.
I further inquired about which branch and what to take with me as I wanted everything to go smoothly. It was a borderline waste of time to prepare though, as the person I dealt with was a very young, immature in the worst way and incompetent business rep. However, after bungling through hours of paperwork, I made sure to note the deadlines for everything - the new accounts, the moving of business credit, etc. On Monday, I called the business line and was informed that it would be end of business Tuesday, at the latest, that my new credit would be available under the new name. So I had a vendor build me a product to be delivered on Thursday, expecting to be able to finally use some of this great credit.
However, I did call on Tuesday too since things happen. Problem was that not only had nothing happened, no one there could confirm to me that anything was going to happen. It was like I had called a completely different business which had no information on me at all. I was referred to WF Business Direct, which of course was gone for the day. So I called again on Wednesday morning and after explaining my situation, I was bounced back to the other business line. It took a lot of conversation with this other line because they were the last people I should have been speaking with, but I gave the guy credit for hanging in there and bouncing me back to Business Direct as he should have.
Finally, I spoke with someone useful on that end (Keala, who went somewhere in her office and dug my fax from Saturday out from a pile and confirmed that it was being worked on now.). She even offered to call me to give me an update the same day (never happened). Keala did give me a reference number, which when I called again on Thursday morning, got me absolutely nowhere with someone named Candice. Candice was worse than useless; repeating over and over that there was a 2-business day period that this would take, ignoring my pleas that it was submitted on Saturday and this was Thursday. She then made up some story about it taking 2 business days to get the fax, then another 2 business days to process it yet she was oblivious to the fact that I had to get Keala on the line on Wednesday to dig the fax out of the pile.
I did what anyone with any self-respect would do - requested to cancel my account. I have been bounced to 3 different people, with the last person claiming that "the guy who closes accounts stepped out, but will be back in 10 minutes to call you." It's been 30 minutes and I really don't expect a call, given the overall performance of this organization. Wells Fargo, I'll pay my vendor with my own money. Thank you and say goodbye to my business.