Complaint / review text:
I have been in loan modification since October 19,2009 with no explanation that I needed an escrow account. When they did this, I stopped paying my insurance for my home. Wells Fargo did not pay my insurance, so my insurance lapsed. Now that I am up-to-date and I asked not to have this escrow, I am told that the loan modification has a statement that it is needing escrow. Nowhere on the paper I signed has an escrow amount or that I need an escrow account with Wells Fargo. Why does Wells Fargo think that they can make up rules as they go?