Complaint / review text:
After purchasing a Green Dot MoneyPak card at Walgreens, I went home and signed directly onto the greendot.com website to load my card. "Unable to load at this time, " so I called the toll-free number. Customer service agent told me there is a problem with the website and I should try back in 4 hours. 6 hours later, I tried to load the MoneyPak onto my card. "Unable to load at this time" - again. I called customer service and of course, my MoneyPak is invalid. The activation at Walgreens' register failed. Now I have to go back to Walgreens, have them fax a copy of the receipt and a copy of the back of the Green Dot MoneyPak so they can finish their investigation and give me my money.
Thank heavens it's only $30. Tomorrow I'll schlep back to Walgreens and if they cannot fax this for me, I must go somewhere and pay to have this information faxed to these people. Can they make things any more difficult? I will get my money off this MoneyPak and will never use Green Dot Visa again!