Complaint / review text:
From February 2012 - February 2013, I was a full-time employee at United Behavioral Health, which is a part of United Health Care and which is all owned by the parent company Optum. During that time, I paid for dental and medical insurance for me, my husband and two daughters through my employer (at the time) United Healthcare. My husband also had (at the time and still does) Delta Dental through his employer (with my dental and medical being the primary).
On Friday, April 20,2013, I received a letter of denial for the dates of service of 11/13/12 and 11/19/12 for dental services for my two daughters performed by Dr. William 's office in San Pablo, California. When I phoned United Healthcare Dental to inquire about the denial letter, I was told that if I were to write a letter stating that my insurance is primary, then they will pay their portion of the claim (since there is coordination of benefits and my husband's insurance has already paid their portion). I don't think I should have to write a letter since they should have paid this claim months ago.