Complaint / review text:
IN Novemeber of 2003 Anthem Blue Cross and Blue Shield changed pharmacies for my daughters medication. When they changed pharmacies they picked Anthem specialty pharmacies for my daughters medicine. It is a very expensive drug and I guess they were trying to save themselves some money. To date the new pharmacies has not gotten a order right. The medicine bottles are broken when they arrive and they were 5 weeks late getting the meds to my house the first time.
This medicine is a life or death thing for my daughter.
I talked to servral different people when I called to get the meds and finally have gotten the same person who I can talk to each time. I however still cannot get them to do their job. Each time it is a chore to get the meds and each time there are broken vials. Each time I call they apologize and try to make things right however their excuse is they have no experience in this medication and are trying their best to fill the perscrition.
They sent me a sharps container for used needles and I have no way to dispose of it. They just keep telling me they have no idea what to do with it. This is very frustrating and Anthem blue cross is of no help.
THe last time I talked to some one there they said sorry but it is cheaper for them the insurance company to use this pharmacy. It may be cheaper for them but it is my daughters life. And to me that is not right.