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Complaint / review / scam report
University of Phoenix
University of Phoenix received my son's subsidized loan...

Complaint / review text:
University of Phoenix received my son's subsidized loan on May 15,2013 and Pell Grant on May 17,2013. They applied the loan money and kept $2,564.86 for future classes. They sent him the Pell Grant money.instead of applying it to his balance, they applied the student loan and held $2,564.86 for the next two classes, which they should not because he is only in week six of his class. His account shows a zero balance, but they are holding $2,564.86 as a credit. My son signed a wavier for me to talk to his financial aid counselor, Tony. He had an attitude, was rude and disrespectful. I had to talk to his supervisor to ask for a new financial aid counselor. I am a University of Phoenix Alumnus. I have an MBA and BSM, this was not going to happen back in 2009.

Contact information:
Author: Contact with Author

Offender: University of Phoenix

Country: USA   State: Arizona   City: Phoenix   Zip: 85034
Address: 3157 E. Elwood St.
Site: www.phoenix.edu

Category: Business & Finance

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