Complaint / review text:
University of Phoenix received my son's subsidized loan on May 15,2013 and Pell Grant on May 17,2013. They applied the loan money and kept $2,564.86 for future classes. They sent him the Pell Grant money.instead of applying it to his balance, they applied the student loan and held $2,564.86 for the next two classes, which they should not because he is only in week six of his class. His account shows a zero balance, but they are holding $2,564.86 as a credit. My son signed a wavier for me to talk to his financial aid counselor, Tony. He had an attitude, was rude and disrespectful. I had to talk to his supervisor to ask for a new financial aid counselor. I am a University of Phoenix Alumnus. I have an MBA and BSM, this was not going to happen back in 2009.