Complaint / review / scam report
Intuit
I'm an expat in Kenya, claiming the foreign income excl...

Complaint / review text:
I'm an expat in Kenya, claiming the foreign income exclusion. Downloaded the Premier edition in late May. While filling in the blanks, my return suddenly went from a refund to owing over $7,000. I finally tracked down the error (using the forms), and then did the 1st review - passed. Then did the 2nd review and passed. Then tried to e-file and TurboTax found 4 errors it had missed in the two reviews. The error messages were less than helpful (e. G. FMV of other property, etc). Took half an hour to discover that my return needed a $0 in two places! Then I tried to e-file again, only to be told that I had to download a new copy of TurboTax.

Remember, I'd downloaded my copy in late May! So it took almost an hour to download the 92.5 MB (yes, we're in a place where the internet service is very slow!). Finally, the e-file went through, but a poor experience.

Contact information:
Author: Contact with Author

Offender: Intuit

Country: USA

Category: Business & Finance

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