Complaint / review text:
Signed up for debt counseling and management service which cost $30/month for CareOne to work with my creditors to lower my interest rates and minimum monthly payments. After the first month of the service, CareOne neglected to pay on creditor, underpayed every minimum payment, payments were late, and no one from CareOne EVER contacted me to resolve, prevent, or address the situation.
I am now in MORE debt that I was before due to penalties and late fees, my accounts have been closed with a negative rating on them, and I cannot reopen or apply for a secured loan to help consolidate my debt due to their mishandeling of my account. Over $700 in one month in penalties and late charges. Damage to my credit score. Unable to obtain a loan from the bank due to black mark on my account left by CareOne.