Complaint / review text:
When I contacted CareOne, the Rep explained to me the different choices I had with their programs to help me pay my debts with one small monthly payment. They told me that they had two services: a) credit card management counseling services and b) debt negotiation. I chose A which was to repay the entire debt, along with accrued interests, over the course of five years. The rep clearly explained to me that by choosing the debt management program, I was still paying 100% of the debts - but with lower monthly payments, she clearly told me that this program WOULD NOT impact my credit cards, nor my FICO score, and so I submitted the application under that condition.
I was a little skeptical about this whole thing, and I started reading reviews the very next day (which I should have done before submitting the application). But oh well, at least I did it, the next day and not a week later. The reviews were bad; a high percent of the people enrolled with CareOne were having problems. So I called to cancel. I told the rep that I wasn't happy because I had read that their programs impact the credit scores. The CareOne rep told me that I had no problem, that my application was still on hold waiting for payment, and that they hadn't contacted any of my creditors yet. So I hung up and thought everything was fine.
Two weeks later, I went online to check my credit card statements, and they all had a sign with the words "ACCOUNT RESTRICTED" in red letters. I called all my credit card companies one by one, and they all said that I had to call CareOne and have them write a letter to them saying that I had cancelled the program before it even started. I called CareOne immediately and they told me that the letters had gone out to the creditors by mistake. I asked the rep WHY they did this if I had cancelled the next day. She told me that she was sorry, that she was going to take care of the problem and write each creditor a letter to remove the restriction from my accounts. She said it would take at least 2 to 3 weeks.
HOWEVER, 2 months had passed by, and NOTHING! The restrictions are still there, and my accounts are closed. I can't even use a credit card anymore. They said that I had to re-apply again. I am looking for a lawyer to help me with this case, because what they did to me is not right. I don't even think is legal. They have ruined my credit even after I cancelled the program 1 day after the application was sent. This is insane. I am so upset. PLEASE, if anybody out there knows of a Lawyer that can help me, please reply to this post. Thank you.