Complaint / review text:
My apartment was broken into five weeks ago while I was at work. I came home, called the police, filed a report and filed a claim with Assurant that evening for the stolen items. I received a phone call from my "insurance adjuster" a couple of days later explaining the next step of the process (submitting documentation for review). Once I was able to get a copy of the police report, I emailed that as well as receipts to show proof of ownership for the stolen items (2 items total). It's now been almost a month since emailing those documents.
I have yet to receive even a phone call from Assurant giving me an update on the status of my claim. I called them today to try and get an update and was told that the "examiner" is still reviewing my documents. I asked them if it normally takes 3 weeks to simply review two receipts and a police report, and the woman said "I don't know. It varies with each claim." I've never seen a company run so inefficiently with such blatant disregard for pleasing customers. Utterly disgusted.