Complaint / review text:
I purchased an auto back 10-07, my payments were established at 538.72 per month. I wanted to decrease the amount of time for the loan so I increased my payments to 580.00 per month, When I received my December 07 statement apparently the most of the amount was posted to interest instead of principle I contacted HSBC they gave me the run around information and stated they will mail me a break down of how interested is incurred.
Since then I have mailed my payments on the 30th-1st of every month. My payments are due on the 7th of every month and only live 75 miles away. Now my payments are posted after my due date, I then called HSBC back and informed them of this discrepency, they stated they post my payments when the receive them, I asked my postal carrier about the time and they informed me the area to which this letter is sent to takes only 3 days max.
Now HSBC has lost my payments and are now harrassing me for the payments I contacted my bank WA MU they informed me that the check has not been cashed so now I placed a stop payment on the Offical Bank Check and informed HSBC by phone, fax and by mail the situation, involving the bank check, I continue to get harrassing telephone calls If there customer service representative would only read the notes and information that was provided to them from and WA MU bank. I am ready to file a grievence against HSBC.