Complaint / review text:
In 2005 I had my taxes filed with Jackson & Hewitt. I paid almost $300 to have my taxes filed by what I thought was a reputable place of business. However, I received a letter from the IRS stating that figures on my tax return were incorrect and that I owed $3500 to them. I called Jackson & Hewitt to inquire about this and got the around. I was told someone would call me back. No one called me back.
I called back again and was hung up on. This has been going on for over a month and still no one has called me back to help resolve this issue. Jackson & Hewitt takes your business and guarantees you that if they make a mistake they are liable. However, they refuse to back those words up.
I now owe the IRS over $500 in interest and penalties because of Jackson & Hewitts mistake.