Complaint / review text:
I refinanced through Freedom Mortgage and got their standard escrow advance while waiting for the refund check from my old company. When I received the check from the old company I called set up to send it in to Freedom Mortgage.
They didnt have the information available because the loan was still being finalized. I informed them that I was going on vacation and asked if I could send it to them after I got back. They said it was no problem and that I could contact them to set it up after I got back. My first day on vacation I received an email that my account was -$250.
When I logged on to find out why... It was a $1400 debit from freedom Mortgage done without my consent! Then trying to get it fixed with them is pulling teeth. They have ONE person in the whole company that is able to help with escrow concerns...
ONE. Did I mention one person... ONLY ONE!!! Their incompetence makes me want to weep when I think that I am tied to them for another 30 years.
If I had the money I it would be worth the $5000 to refinance again to free myself from them.
I made a big mistake! Cost me $72 in overdraft fees and a vacation.