Complaint / review text:
These guys are bunch of crooks. Stay away from this company.
Got into a car accident and they said it'd be too expensive to fix and they'd rather total it instead. Except they hired either an incompetent or "not so independent" appraiser who did a horrible job of getting comps and finding the right appraisal value. Ended up with a value that will not be able to get me into the same car. Weeks of run-around from bunch of adjusters and agents who just kept pushing me to the next guy.
Terrible service when you need it - precisely when you want your insurance to step up for you. Bunch of crooks. Now my rental coverage has run out and i'm still without a car. They have yet to pay off my loan either.
Just the worst experience with any insurance ever. DO NOT USE them.
They are expensive and love collecting your money but when you need them, will short change you big time. Use other companies.