Complaint / review text:
My card was cancelled by American Express, not for my payment history with them but my FICO score. I tried to discuss this with a customer service rep that I could not understand. Hence they canceled my card. A few months later I tried to redeem all my reward points only to find out that my 75 thousand points have been canceled without any notice to me verbally or in writing... I talked to an American customer service rep, who was very helpful, about the reward points and said she didn't blame me for being upset and to write a letter to the rewards department explaining what happened, along with the list of items I wanted to redeem and how many points each. I got a reply back a month later, a one liner: "As outlined in the terms and conditions your members reward account is automatically cancelled and all points are forfeited when your cards are cancelled." I will not stop trying to get the reward points that I worked so hard at traveling with my work. Is this the way you treat your customer of 15 years plus??? I want to know where else I can go to get what I have coming to me, and move on.