Complaint / review text:
Applied for a refinance of our home. Was extremely responsive to their calls for data on a number of occasions. Same questions kept coming up in several ways. Have two credit scores of 800, a lifetime of excellent credit and ample money in the bank from buying and selling homes, along with various sources of savings and were turned down for the refinance because we lived in a motorhome community and had limited furnishings in our 3 year old home.
Amerisave had no other reasons they could come up with for turning down our loan. They felt we were renting out our home since it had limited furnishings. This was absolutely not the case. We lived in our own home with our large motorhome parked in our garage. The CEO of the Corporation sent an email to us after we addressed their decision. The email was so poorly written we felt it a slap in the face. I would think twice and read all reviews when doing business with this company.