Complaint / review text:
On 2011, my husband got very sick and we contacted Bank Of America, our mortgage loan holder, and explained the situation requesting a loan modification. We were told that we did not qualify.in 2012, my husband could not work anymore. I contacted the bank again and they sent me the forms for the modification. We filed the forms and sent them all the papers they requested. We then received a letter saying that they received the papers and the papers were being reviewed.instead of a modification, we received a letter saying that our account was sold to Select Portfolio. Meanwhile, my husband ended in the hospital and we were behind with the mortgage payment.
Then the calls began, calling my husband, refusing to talk to me saying that my husband is the sole owner of the house and they couldn't talk to me. After my husband died on January 31,2013, they refused to talk to me saying that they wanted to talk to the executor of the estate, stating that in order for them to talk to me, I needed a court paper indicating that I was executor of the state. A month after my husband passed away, I spoke to one of their customers rep. She was very helpful and told me that she was going to send me some forms to file. I never received them.instead I received a letter saying that I didn't qualify for a modification. Reason: It was not my primary residence. We have been living in this house for 26 years. I have sent them papers and the answer is, "We didn't receive any of the papers". Somehow my name disappeared from the mortgage papers that we signed together.