Complaint / review text:
I currently have a warranty with Assurant for my refrigerator. I have been attempting to get my refrigerator repaired for the last 7 weeks. Assurant keep sending a company called Wind Service to repair my refrigerator, and they never seem to know what they are doing. I called Assurant and was told that there is nothing they can do. I have to wait. I have been waiting 7 weeks, and no one is sure as to how much longer I have to wait. I have a one year old baby. It’s very difficult to live without a refrigerator when you have a baby. A refrigerator is necessary. I cannot keep wasting formula and mile every time I open a bottle. This company do not seem to understand that.
Why am I paying for warranty, service, repairs and I am not given what I am paid for. All these companies do is lie to you when you are given the contract and when it’s time to actually use the service, it automatically changes. I need someone to look into this and please help me. This refrigerator is a 7K plus. The warranty cost me approx. 1500.00 for 2 years. Now I am not getting it serviced. I still have a refrigerator that is not working. Assurant solutions basically said nothing they can do. I just need to wait... Thank you for your assistance.