Complaint / review text:
My wife and I decided to go with Homesite Insurance while we were in the process of buying our first house. Homesite came out to the house and did an inspection on the house 3 weeks before the closing date and found a few issues with the house. We did not know about the inspection and did not know that there were any issues with the house, because we never received any emails, phone calls or letters. 2 Months after we closed on our house, we got a letter from Homesite saying that our home owner's insurance had been cancelled but the letter did not give any information as to why it was cancelled.
After calling, I found that the reason for them to cancel my insurance was due to a quote, "tree branch touching the roof and a missing hand rail." While I was on the phone, I went outside of the house and saw the Branch that they were talking about. The only thing that was touching the roof of the house was one single leaf from a twig.in addition, I had installed a new handrail on the house a week after closing. I tried to repeal the cancellation but they said it was already cancelled and that I had to apply for a new policy. Of course, the new policy that I tried to get had a raised rate because there had been a cancellation on my record. I decided to go with a different company and have not had any issues.