Complaint / review text:
We have been receiving calls from Beneficial at least 5 times a week for the past 3 weeks stating that we are behind on our mortgage over $900. I have copies of all cashed checks & money order receipts going back three years & every payment has been made early, sent out the day we get the statement & paid over the amount owed. They can't make up their minds which month they are claiming we are behind on. First, they tell me August so I tell them I have the bank statement showing it was posted. Then it's Oct. So I tell them it was posted on the 8th (payments due the 15th). Now they are saying it was a deferred payment & we have never deferred a payment with them.
We tell them to send a payment history & we are told to go to the website to get it. When I do, it won't let me on the account page, has an error with site, so I click on payment & it sure takes me there. We keep requesting that they prove this past due amount on paper & they won't do it. They just keep wanting a check or credit card over the phone. I am so sick of it that I am contemplating hiring an attorney. I am a paralegal & know the law quite well & they treat me like I'm stupid.