Complaint / review text:
Playstation Reference Number: 1-181423347
First off, I only had the playstation 3 console for 1yr 2 months and the blueray drive broke. So I talked to a sony corp to get a box for return.
After about a week I called sony to see when the box was coming in so I can be at my residence when the UPS man arrives. The sony rep was really rude when I asked her about the shipping status so I called to speak with a supervisor and when talking to him he acted like he didnt care about the situation and his tone and the manner of how he presented himself to me was disrespectful. Anyways, after the 3rd call I finally talked to someone that was respectful and paid the amount of 156. And change on a visa debit gift card. The rep told me they would put the amount on hold which showed that was correct when I viewed the debit card statement on the banks website.
So after about a week later I get this email stating that they needed a form of payment in order to fix the PlayStation console. I was so frustrated at that point because I did everything on my end to resolve the matter and to put up with the of having to wait for the shipment, pack the ps3, ship off the ps3, and a disrespectful rep and supervisor was more than enough. I talked a billing supervisor and told her that the funds are still on hold. She stated that they couldn't do anything about that.
I told her why the is Sony PlayStation holding my money to where I cant get the money back nor could I use the money to get the console fixed. Its not until I talked to the bank of the card that it takes 30 days for a reversal unless you get the merchant to fax a reversal claim. Once again, I had to call Sony's Playstation Billing Dept and this time I explained to the billing dept to do a reversal and to my surprise they knew of the knowledge but didn't tell me until I told them... A bit weird on their end. I told them, with all the I had to go through, why cant they just fix the problem and send the console to me.
With all the wouldn't it be fair to say I should be compensated? But the superficial billing dept denied that request. I'm guessing they deal with lot of kids and they don't know how to resolve it in a professional manner. So the billing dept just says, "well, I'm sorry about what you had to go through but you still have to pay".
This matter should be compesated because i did everything on my end correctly. Ps..
Im still waiting for sonys billing dept to fax over the reversal letter to the bank.