Complaint / review text:
My mother has an active, current, long term care policy with METLIFE. She has been living in a senior living community for 11 months (independent living and now in assisted living) and has not received a single dollar in assistance. METLIFE continues to deduct the monthly premium from her checking account, however when we ask when she will actually begin receiving any benefits it is always "you need to fill out another form" "we need you to do this or that" anything but pay a claim! My mother is having to pay $3,000 a month for a quality, senior living assisted living community.