Complaint / review text:
Our truck was financed through Westlake. Unfortunately, we had automatic withdrawal from our checking account to make sure payments were on time. On November 20,2013, the truck was traded in. The car dealership was handling the payoff with Westlake. Our payments were due the 3rd of the month, plenty of time for the account to be closed. Wrong. They said they never received the information from the dealership & drafted our account. The dealership has proof Westlake did receive the information & called Westlake to resolve this. Westlake said they would send the dealership the money who would send us a check.
Still haven’t seen or heard anything. The Westlake account is now showing we are 2 days late on a payment they drafted from our account. We do not own this truck anymore and are out a nice chunk of money at this holiday time of year. Funny how WL talked to me to get the automatic payments set up but would not talk to me to get this account closed & payment stopped. They kept me on hold for 20 minutes when I asked to speak to a supervisor finally taking a message for someone to call me back. I'm still waiting. Terrible customer service. Hopefully, we won't have to get an attorney involved & they will refund the money as professional businesses would do. Let’s see.