Complaint / review text:
Bank of America credit cards may seem convenient if B of A is your bank, but the program that they use to determine fraud is too stringent. My card has been blocked at the grocery store, hardware store, gas station, and online. When speaking with customer service, the reason is always 'that is unusual spending' or we need to verify the purchase with you. Unfortunately, they do not call to verify any purchases. After having been blocked over 20 times, I have NEVER received a phone call asking for verification. The purchase is just declined. This is my primary credit card, but I began using AmEx a few years ago and they text me when they think a purchase is unusual (but they have never blocked any). I am very frustrated about Bank of America's credit cards. I will rely on another bank to provide my credit needs.