Complaint / review text:
I tried to use my Eppicard issued for child support payments and found my card had been canceled by Eppicard without giving me any notice. I called Eppicard and waited on hold for 40 min only to be disconnected once I got a live person. I immediately called back and was left on hold for over an hour! Once I had the chance to talk to someone, I was notified that Eppicard did in fact cancel my card! Their reason because there was a security breach ON THEIR END. I was told a new card was reissued on 12/12/13 and could take up to 10 business days to arrive. There is an option to have your card expedited for a fee.
My problem with that is: 1. How am I supposed to know about my card being canceled being that they never notified me? And 2. Since this breach of security is on their end, why should I have to pay the fee? Tomorrow is Christmas eve and I don't know what to tell my kids regarding Christmas being that the 10th business day is the day after Christmas! Thanks a lot, Eppicard. You have ruined Christmas for my three children! If I ever do receive the card in the mail, I will be pulling all the money out and canceling the card. Oh also, there is NO way to get your money without the card. The bank will not issue any funds to you.